Is Palmetto State Armory Legit?

Last Updated : November 13, 2025 69 view(s)

Palmetto State Armory (often known as PSA) is a major name in the firearms and ammo market.

But if you’re asking “Is Palmetto State Armory legit and reputable?” you likely want assurance before ordering. The short answer: Yes, Palmetto State Armory is a legit company with a strong reputation in the industry.

Let’s break down the trust signals, from customer reviews to BBB ratings and industry accolades, that show PSA’s credibility.

Company Overview and History

Palmetto State Armory was founded in 2008 in South Carolina. Starting from humble beginnings (the founder Jamin McCallum began by selling ammo out of his garage), PSA has exploded in popularity over the past decade.

Today it’s a large, vertically integrated firearms manufacturer and retailer with multiple retail locations and a vast online store.

The company’s rapid growth and 17+ years in business signal that PSA is real and here to stay, not a scam site. PSA is especially known for its daily deals and affordable prices on both ammunition and firearms, its official tagline even emphasizes “incredible prices” for a wide selection.

One notable point of recognition: Palmetto State Armory received the BBB Torch Award for Marketplace Excellence in 2015. This award from the Better Business Bureau underscores PSA’s commitment to high ethical standards and trust, a clear marker of legitimacy in the business community.

Customer Satisfaction: Reviews and Ratings

Palmetto State Armory handles a huge volume of orders, and customer feedback is generally positive, highlighting great deals and reliable service:

Trustpilot Reviews

PSA has over 3,000 customer reviews on Trustpilot with an average rating around 4.4 to 4.5 out of 5 stars. Such a large number of reviews with a high average indicates that most customers are satisfied.
Shoppers frequently mention PSA’s bargain prices and extensive product range.
Some negative reviews exist (common themes include occasional shipping delays during peak seasons), but overall a 4.5-star average shows PSA is delivering on expectations for the majority. In fact, Palmetto State Armory’s Trustpilot score is among the higher ones in the industry, reflecting a reputable operation.

Better Business Bureau

Palmetto State Armory is BBB-accredited and holds an A+ rating. This is the highest BBB rating, indicating trustworthiness in handling customer issues. Do note that PSA’s huge sales volume means it has received some complaints, about 277 total complaints in the last 3 years per the BBB profile.
These complaints typically involve customer service or shipping issues. However, importantly, PSA actively responds to and resolves complaints: 89 complaints were closed in the last 12 months. The BBB even states that Palmetto State Armory has addressed all complaints brought to its attention.
Given the size of PSA’s business (thousands of orders weekly), the presence of some complaints isn’t surprising, but the A+ rating shows PSA maintains a satisfactory resolution process.

It’s also worth noting that PSA has a huge and loyal customer base. Many gun owners regularly shop PSA’s daily deals and speak highly of the value. The company’s presence in online communities is generally positive, with customers often recommending PSA for affordable AR-15 parts, ammo bundles, and more.

In other words, among firearm enthusiasts, PSA is considered a trustworthy go-to source.

Why Palmetto State Armory Is Legitimate

A few more points underscore Palmetto State Armory’s legitimacy:

One-Stop Shop & In-House Brands

PSA isn’t just an ammo seller; they manufacture their own firearms and components. They operate large warehouses and retail stores.
This level of investment in infrastructure is a sign of a serious, established company (scam sites don’t build factories or retail outlets!). You can walk into a PSA store in several states, clearly, it’s a real business.

Transparent Policies

Customers appreciate that PSA is generally transparent about deals and any delays. They run regular promotions (free shipping on select ammo, etc.) and honor them.
During unprecedented demand spikes, there may be shipping backlogs, but PSA communicates and eventually fulfills orders or makes it right.
Their huge community presence (including sponsoring forums and events) further cements that PSA isn’t going anywhere.

High Trust Rankings

In a 2025 industry analysis that compared top ammo retailers on customer trust metrics, Palmetto State Armory scored among the top tier, tying for the second-highest overall score.
It had strong ratings on both Trustpilot (~4.5) and BBB (A+), which contributed to that trust ranking. Simply put, data shows PSA is a reputable player in the market.

Conclusion: Palmetto State Armory Is Reputable

In summary, Palmetto State Armory is absolutely legit. It’s a well-established company with tens of thousands of satisfied customers.

PSA’s high review scores (4.5★ Trustpilot) and A+ BBB rating attest that they are a reputable, customer-approved retailer for ammo and firearms. Like any major retailer, there can be the occasional issue, but the key is that PSA has a proven track record of resolving problems and maintaining customer trust.

If you’re considering a purchase and wondering “Is PSA a reputable company?”, you can feel confident. Palmetto State Armory has earned a solid reputation for good deals and reliable service, it’s a trusted name in the industry, not a scam.