Guns.com operates one of the largest online marketplaces for firearms and ammo, but new customers often ask: “Is Guns.com a legitimate site?” or “Is Guns.com a reputable company?”
Given the prevalence of scam websites, it’s wise to be cautious. The good news is Guns.com is a real, established, and reputable business.
Here’s a breakdown of its credibility:
What is Guns.com and How It Operates
Guns.com is a bit different from some other retailers, it’s essentially an online marketplace for firearms (and related products) that connects buyers with a network of licensed gun dealers and individuals.
Think of it as a facilitated platform: you can buy new and used guns through Guns.com, and they handle the transfer to a local FFL (dealer) for pickup. They also sell ammunition and accessories directly. This model has made Guns.com a major player in the industry since its founding around 2011.
It’s a fully legal and compliant operation, not a sketchy site. In fact, Guns.com has its headquarters in Minnesota and employs staff for customer service, compliance, and even an editorial team that publishes firearms news and reviews.
The presence of an editorial side and a “We Buy Guns” program shows Guns.com is more than just a website; it’s an established company engaging with the firearms community.
Customer Reviews and Ratings
To determine if Guns.com is “good” or trustworthy, let’s look at third-party ratings and customer feedback:
Trustpilot Rating
- Guns.com holds a solid 4.0 out of 5 stars on Trustpilot. This score is based on feedback from thousands of customers, indicating the site is generally well-regarded. A 4.0★ Trustpilot rating is a strong sign of legitimacy, it means the vast majority of buyers had positive experiences.
- Users often mention that Guns.com provides a safe and convenient transaction process for purchasing firearms online (critical, since Guns.com acts as an intermediary ensuring all laws are followed).
- There are some negative reviews (as any large platform will have), with occasional mentions of shipping delays or issues with a particular third-party seller. However, Guns.com’s average rating being “Great” suggests that those instances aren’t the norm and that most customers receive their orders without trouble.
Better Business Bureau
- Guns.com, operated by Guns.com LLC in Minnesota, is BBB-accredited with an A+ rating. This is a crucial trust indicator. An A+ BBB rating means the company responds to and resolves customer complaints in a timely manner and adheres to high business standards.
- According to the BBB, Guns.com has about 158 complaints over the last 3 years. Many of these likely relate to order issues or product returns, which can happen given the volume of transactions Guns.com facilitates.
- The key point is Guns.com addresses them, 158 over three years is not extreme for a company of its size, and the A+ rating confirms they handle issues appropriately. The BBB profile shows Guns.com is transparent and committed to customer satisfaction.
Additionally, Guns.com’s marketplace model provides some inherent protection: when you buy a firearm through their site, the gun is shipped to a local licensed dealer, where you can inspect it before completion. Guns.com also has customer service that can mediate if something goes wrong. These factors provide a layer of safety that scam sites certainly don’t offer.
Industry Endorsements and Features
Guns.com has gained recognition within the industry as a leading online platform:
- It has been featured in many “best of” lists for online gun stores due to its large inventory and ease of use. For instance, it’s praised for offering a wide variety of products, from new firearms to certified used guns, all in one place. This breadth and years of operation have made Guns.com a familiar, trusted name among firearm enthusiasts.
- The company’s emphasis on being a “safe, trusted intermediary” is often highlighted. This is not just marketing; Guns.com invests in compliance and security to maintain trust. They verify FFLs, offer secure payment processing, and even have a generous return policy on many items. These practices have earned Guns.com a positive standing.
- Guns.com also engages with the community through articles and resources, which isn’t something scam retailers do. They are working to be a hub for the firearms community as noted in their business profile, further solidifying their legitimacy.
Final Thoughts: Is Guns.com Reputable?
All evidence points to Guns.com being a completely legit and reputable company for buying guns and ammo. With a 4-star Trustpilot rating and A+ BBB accreditation, Guns.com has demonstrated reliability and trustworthiness.
Customers appreciate the convenience and trust signals (secure transactions, real customer support) that Guns.com provides. While no large marketplace is perfect, and you should always do due diligence on any individual seller listing, Guns.com itself is a safe platform that stands behind its service.
If you were concerned “Is Guns.com a scam or real?”, you can put those fears to rest. Guns.com is a well-established online marketplace backed by a solid reputation. It offers the backing of a major company for your transactions, giving you confidence that your money and purchase are in good hands.
In summary, Guns.com is legit, it’s a trustworthy site to buy from, used by thousands of gun owners for its convenience and reliability.
Additional Reading
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