Credova FAQ Page

QUESTION: What is Credova?
ANSWER: Credova is an internet-based platform that allows you to shop now and pay over time. They partner with merchants and other partners to offer flexible financing options, connecting you to financing options that may fit your budget.

QUESTION: How does Credova work?
ANSWER: When shopping online at Ammunition Depot, simply choose Credova at checkout. You’ll be guided through a quick application process and, if approved, you can select from any of the qualifying financing terms that fits your budget.

QUESTION: Will applying affect my credit score?
ANSWER: When you apply through Credova, only a soft credit check is performed. This has no impact on your credit score, so you can explore financing options with confidence.

QUESTION: What is the minimum credit score requirement?
ANSWER: There’s no set minimum! Credit requirements vary by lender and financing options. The best way to see your options is to prequalify or apply – it won’t affect your credit score.

QUESTION: How much can I be approved for?
ANSWER: Based on your application details and what each merchant has chosen to offer, you may qualify for financing offers ranging from $150 to $5,000. Some select merchants may offer financing offers up to $10,000 in limited circumstance.

Available financing products are determined by a number of factors, which include but are not limited to your state of residency, credit profile, the credit policies for each lender, and the products your merchant has chosen to offer.

QUESTION: Who can assist me if I am having trouble with my application?
ANSWER: If you have any questions about your financing or need assistance with your application, please reach out to Credova support at 833-273-3682. You can also email support at [email protected] or visit the Credova website at www.credova.com and select the chat feature from the homepage.

QUESTION: How do I find out my application status?
ANSWER: If your application is approved, we'll send you an approval email. Sometimes these emails can sneak into your spam or junk folder, so be sure to check there just in case. If you haven't received an email or just want to check in on your status, we've got you covered.

QUESTION: What if I need to return my item?
ANSWER: All returns must follow the return policy of the merchant you purchased from. If you need to initiate a return, please contact Ammunition Depot directly to review their specific return process and eligibility requirements. If the Ammunition Depot approves your return, they will notify us, and we will proceed with canceling your contract accordingly. For details on how a return may affect your financing, refer to your agreement.

QUESTION: How does 90 day interest free financing work?*
ANSWER: It's simple. Pay off your principle balance within the 90 day promotional period and you pay no interest. Keep in mind, you must make you relular monthly payments on time because if you miss a payment , have a payment returned, or are late, you no longer qualify for the promotion.

You also will no longer qualify if you fail to fulfill any other obligation under your agreement. Keep in mind, the 90 day interest free offer only applies to retail installment sales contract (RISCs) and installment loans, but not all offers have a 90 day interest free offer.

QUESTION: Do all financing approvals have a 90 day interest free offer?*
ANSWER: Not all financing approvals have a 90 day interest free offer. The 90 day interest free option is only available on certain RISCs and installment loans. If you are approved for a 90 day interest free offer, your approval page and agreement will clearly indicate the offer.

If you have any questions whether or not you are approved for a 90 day interest free offer, please feel free to reach out to Credova Support to discuss.

QUESTION: What if I don't pay my balance in 90 days?*
ANSWER: If you're unable to pay off your contract within the 90 day promotional period, you'll be responsible for the full terms and conditions of your contract. This means, you will have to pay any and all accrued interest. Keep in mind, not all offers include the 90 day interest free offer.

QUESTION: Can I still payoff my contract early, even if it's past the 90 day promotional period?*
ANSWER: Yes. You can always payoff your RISC or installment loan at any time. If you'd like to payoff your contract early, but it's past the 90 day promotional period, then you'll pay interest up until the point you payoff your contract.

QUESTION: How long is my approval good for?
ANSWER: Your approval is good for 30 days! There's no pressure to use it-but after 30 days, the approval will automatically expire. If that happens, no worries-you can always reapply whenever you're ready!

QUESTION: How do I use my approval?
ANSWER: To use your approval, add the items you want to your cart and go to checkout. Select Credova Financing as your payment method. You might be asked to verify your phone number again-this helps link your approval to your account. Then just follow the prompts to complete your purchase.

QUESTION: How can I cancel my account?
ANSWER: To cancel your contract, you must first contact the retailer where you made your purchase. Credova provides the financing but does not handle returns or cancellations directly. We follow the retailer's return policy.

If the retailer approves your return, they will notify us, and we will proceed with canceling your contract accordingly. If you are having difficulty with your contract, please contact us by phone (833-273-3682) or email ([email protected]).

Payment options through Credova are provided by merchants and other financial institutions. Not available in all 50 states. Rate and information provided are subject to underwriting guidelines and applicant's creditworthiness as established by their credit profile. THIS IS A LOAN SOLICITATION ONLY. CREDOVA FINANCIAL, LLC IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS. Credova Financial, LLC NMLC ID 1818530.

How does 3 months interest free financing work?

It's simple. Pay off your principal balance within the 3 months promotional period and you pay no interest. Keep in mind, you must make your regular monthly payments on time because if you miss a payment, have a payment returned, or are late, you no longer qualify for the promotion.

You also will no longer qualify if you fail to fulfill any other obligations under your agreement.

Do all financing approvals have a 3 months interest free offer?

Not all financing approvals have a 3 months interest free offer. The 3 months interest free option is only available on certain RISCs and installment loans. If you are approved for a 3 months interest free offer, your approval page and agreement will clearly indicate the offer.

What if I don't pay off my balance in 3 months?

If you're unable to pay off your contract within the 3 months promotional period, you'll be responsible for the full terms and conditions of your contract. This means, you will have to pay any and all accrued interest.

Can I still pay off my contract early, even if it's past the 3 months promotional period?

Yes. You can always payoff your RISC or installment loan at any time. If you'd like to pay off your contract early, but it’s past the 3 months promotional period, then you'll pay interest up until the point you pay off the remainder of your principal.

You will not continue to accrue interest after you payoff your contract.

What type of financing is offered?

Credova is partnered with noka,a registered name of Cornerstone Bank, and a network of merchants to provide you financing through (1) Merchant­ originated unsecured retail installment sales contracts (RISCs) or closed-end consumer lease agreements or (2) noko-originated unsecured installment loons.

Your financing product will be determined by your state of residency, credit approval and your selection.

What is the difference between a RISC, on Installment Loan, and a Closed-End Consumer Lease Agreement?

With a RISC and on installment loan, you are purchasing the item and agreeing to make installment payments over a specific term plus any associated interest rote. RISCs are made by the merchant and on installment loans made by a bank or other lender. A closed-end consumer lease agreement doesn't have an interest rate, but rather charges monthly leasing fees.

With a closed-end consumer lease, you are leasing the item(s) from a lessor and have the option to purchase the item during the course of the lease.

What are the leasing fees?

If you choose to accept a closed-end consumer lease offer, you will make a monthly lease payment.

These fees represent the amount charged by the lessor for allowing you to lease an item and will vary depending on customer approval information.

Please review your offer(s) carefully prior to completing your agreement.

What is the interest rote?

The interest rate is the amount charged, as a percentage of principal, by a merchant or lender to a customer for the ability to pay for on item over time. This is often expressed over an annual basis commonly referred to as the annual percentage rate (APR).

The system considers more than just your credit score, and your interest rate will vary based on the information you provide.

Please review your offer(s) carefully prior to completing your agreement.

Am I locked into financing for the full term?

Not at all. Whether you hovea RISC or on installment loon, you can payoff your balance at any time and there are never any prepayment penalties.

If you have a closed-end consumer lease agreement, you can exercise your early buyout option at any time.

How easy is it to apply?

Very easy! Prequalification only require basic information and you can receive a decision in seconds.

How much will I be approved for?

Depending on your application details, you can be approved for offers up to $5,000.

If I have bad credit, will I be declined?

Credova considers a broad range of credit scores in the approval process. Keep in mind, there is no hard credit inquiry, so applying won't affect your credit score.

How often are payments made?

Payments are required at least once per month.

Your final payment scheduled will be included in your agreement.

When will my purchase be shipped to me?

For shipping timing, tracking, and terms, please review the retailer's policies.

How much do I have to pay today?

Depending on the type of financing selected, you may be required to complete your first payment at the time of signature whereas other financing products will not require o payment for at least 30 days.

You will be told of any such payment before you agree to financing. If required, you will be able to complete your first payment at checkout.

What if I need to return my purchase?

If you need to make a return, reach out to the merchant you purchased from to determine their return policy.

Please see your agreement for more information about returns and your financing.

How do I apply?

To prequalify, select the Credova banner, or select a Prequalify Now or Learn More button on the merchant website.

If I am approved, how long is my approval good for?

Approvals are valid for 30 days.

Who can assist me if I am having trouble with my application?

If you have any questions about your financing or need assistance with your application, please reach out to Credova support at 833-273-3382.

You can also email support to [email protected].

Can I still payoff my contract early, even if I didn't receive a 3 months interest free offer?*

Yes. If you hove a RISC or on installment loan, you can pay off your balance at any time.

If you have a closed-end consumer lease agreement, you can exercise your early buyout option at any time. Either way there are no prepayment penalties.